Terms of Use

TERMS OF USE

Last updated: 03-10-2024 

Welcome to Solgar.co.uk website (this “Platform”). We hope that you will enjoy your experience.

By accessing this Platform, you agree to the terms and conditions below which apply to this Platform (these “Terms”). If you do not agree, please do not use this Platform. 

About this Platform

This Platform enables you to purchase Solgar products directly.

This Platform is for your personal, non-commercial use only. 

Definitions

In these Terms, the following terms are defined as follows:

“We”, “us”, “our” and “Nestlé” mean Nestle UK Limited. and its affiliates.

“Content” means all content on or accessible through this Platform. Examples of Content include data, text, photographs, graphics, artwork, trademarks (including Nestlé Trademarks), brands, logos, videos, sound, music, thumbnail, user interfaces, and code, as well as look-and-feel of the Content and this Platform.

“Nestlé Trademarks” means trademarks, service marks and logos displayed on this Platform or used as a domain name are owned by or licensed to Société des Produits Nestlé S.A..

“User Content” means any Content submitted or posted by you or other users on or through this Platform. Examples of User Content include questions, comments, posts, ratings, reviews, data, pictures, video, and music. 

Modifications

We reserve the right to make changes to these Terms at any time at our sole discretion. You are responsible for regularly reviewing these Terms. After we post these changes, your continued access to this Platform means that you have agreed to these changes. 

Additional Terms

Additional terms apply to specific promotions, online transactions, or other features which may be made available from time to time on this Platform. They are part of these Terms and you agree to such terms.

Privacy and Cookies

Nestlé Privacy Notice applies to this Platform. To find out more, please click Nestlé Privacy Notice | Nestlé UK & Ireland (nestle.co.uk). Nestlé Cookies Policy applies to the use of cookies and similar technology on this Platform. To find out more, please click here. 

Accessibility

The objective is to make this Platform as accessible as possible for all users including those with disabilities. Your browsing experience may improve by altering your software and device settings (e.g. to alter text size) or installing additional assistive technologies. 

Content and Intellectual Property

The Content is owned by or licensed to the Nestlé Group, and protected by copyright, trademark, patent, sui generis / database rights, trade dress, other intellectual property rights, and other rights (including privacy and image rights).

You may print or save electronic copies of portions of the Content (such as digital culinary recipes) solely for the Purpose (stated above) subject to the following conditions: (a) you must comply with these Terms, and (b) you must respect the integrity of the Content and retain (and not remove) the copyright statements and trademark notices on such Content.

Any use of the Content other than as expressly stated in these Terms is prohibited.

Nothing on this Platform or these Terms shall be construed as granting any license to use any Nestlé Trademark. 

Your Account; Password Security

To use this Platform and its features, you must be of legal age (or your legal guardian must have agreed to these Terms and your use of this Platform).

You do not have to register to use this Platform. However, in certain cases, it may be necessary to create an account to use this Platform, or certain features of this Platform. If you decide to create an account, you must do so accurately and honestly and update us of any changes. Each registration is for a single user only.

You shall keep your password secure and confidential. You shall not share your password with anyone. You are responsible for any activity under your account due to your failure to keep your password secure and confidential. If you think someone has discovered your password or there is any unauthorized access into your account, you shall tell us immediately. Please see “How to contact us” below.

Nestlé will not be liable for any loss or damage arising from your failure to comply with your obligations. 

Deleting your Account

You can delete your account and stop using the Platform at any time. Before deleting your account, please download a copy of your User Content if you wish to keep it. Your User Content will be deleted and you will not be able to retrieve it after your account has been deleted.

To delete your account, please click here or contact us by email orders@solgar.co.uk We may ask you to verify your identity using a temporary verification code sent to your phone attached to your account. If you did not provide your phone number, please contact by email. Your User Content will be deleted if you delete your account. Account deletion does not automatically delete content that you have shared with others. 

Your Use of this Platform

Your use of this Platform must be lawful and comply with these Terms.

You shall not (nor attempt to):

(a) impersonate or pretend that you represent someone else; harm, harass, threaten, stalk or intentionally embarrass or cause distress to others;

(b) use any software or other means to access, copy, download, communicate to the public, collect, harvest, aggregate, or extract any Content from this Platform or any system or network connected to this Platform, including by using web scraping, data extraction or data mining software or tools (except in the case of public search engines, in accordance with our robots.txt file and solely to the extent necessary for creating publicly available searchable indices);

(c) misuse, overload, harm, impair, disrupt or interfere with the proper functioning or integrity of this Platform or any system or network connected to this Platform, or any other person’s use of this Platform;

(d) by-pass, circumvent, disable or interfere with any technical, security or authentication measures of this Platform or any system or network connected to this Platform; distribute virus, worm or other harmful or unauthorized computer code; lead to security issues, gain unauthorized access to data or to this Platform or any other systems or network connected to this Platform; probe, scan, or test the vulnerability of this Platform or any system or network connected to this Platform; or

(e) decompile, reverse engineer, disassemble or otherwise reduce the code used in any software on this Platform into a readable form. 

Your User Content

Mandatory Disclosures

When you post your User Content, you must disclose your relationship with Nestlé, or any compensation or reward in relation to your User Content. 

General

Where available on this Platform, you may post your User Content.

Specifically, when you create, upload or share your User Content on or through this Platform, you grant Nestlé and its affiliates, to the extent permitted by law, a worldwide, non-exclusive, royalty-free, sub-licensable and transferable perpetual, irrevocable license to use, copy, reproduce, communicate to the public, display, distribute, transfer, perform, broadcast, transmit, publish, make available to the public, exhibit, compile, create derivative works with, include in a collected work, adapt, modify, alter and translate your User Content (including as complied, used in derivative works, included in collected works, adapted, modified, altered and translated) (a) with or without attribution, (b) directly or through any kind of medium, (c) for any purpose (commercial or other purpose), and (d) without restriction and without any approval from or payment to you.

You state that (a) you are the author and owner of your User Content, or (b) you have obtained, all rights, licenses and authorizations (or you are otherwise legally entitled) to submit and post your User Content (including images of individuals and property on your User Content) and to grant Nestlé the license stated in the preceding paragraph.

You are responsible for and should take all reasonable care when providing your User Content. You may have legal liability to us and third parties if you do not comply with these Terms.  

Acceptable Content

Your User Content must be lawful and comply with these Terms.

Your User Content shall not contain anything that is (or may be):

(a) unlawful, offensive, harmful, defamatory, disrespectful, inaccurate, false, deceptive, fraudulent, misleading, or inappropriate;

(b) misusing or infringing Nestlé’s or any third party’s rights, including intellectual property rights, privacy rights, moral rights, image rights (or, publicity rights), or property rights;

(c) confidential or proprietary (including anything that you do not have the right to disclose generally to the public);

(d) intended for marketing, commercial, promotional or advertising purposes; or

(e) intended to distribute, any virus, worms, or other harmful or unauthorized computer code or files. 

Ratings and Reviews

We welcome your honest and genuine opinion about your own experience with our products and services.

If our Platform allows you to submit a review (which can include ratings, testimonials or comments):

(a) you must have actually used the product or service in question, and give your genuine opinion about your personal experience;

(b) your comments must be helpful, respectful and acceptable as described in these Terms (see above, Acceptable Content);

(b) you must clearly and visibly disclose if you have any relationship with Nestlé. For example, if you received any compensation or reward; if you work for Nestlé or another business which works with Nestlé or have a commercial relationship; if you participated to a promotion or you received any compensation, reward or incentive (money, discounts, free products, gifts, etc.) in connection with your User Content (even if it was unsolicited);

(c) you must not submit any fake or fabricated reviews (including if you have been offered any payment or other incentive to write that review); or falsely state or imply that your User Content is sponsored or endorsed by this Platform or Nestlé.

By submitting your email address in connection with your opinion, you agree that Nestlé and its service providers may use your email address to contact you about the status of your opinion and other administrative purposes.

We may use manual or automated systems that analyze your User Content to help detect fake or suspicious reviews, or content that infringes these Terms. We may moderate and remove your User Content without notice if there is any indication or doubt that your review is fake or suspicious, or otherwise violates these Terms. You can ask that your User Content is removed by e-mailing support@solgar.co.uk.

If you repeatedly attempt to submit User Content in breach of these Terms of Use we may (in our sole discretion) suspend or permanently block your ability to submit User Content. The decision as to whether you have persistently breached the requirements of these Terms of Use will be at our sole discretion.

We may use ratings and reviews in marketing communications in accordance with legal requirements, including disclosing how we select and calculate ratings and obtaining your permission where applicable. 

Feedback

We would like to hear from you and welcome your feedback regarding our existing products and business. To send your feedback, please see How to contact us section below. Any feedback shall be deemed to be non-confidential. Nestlé shall be free to use such information on an unrestricted basis. Please do not include any unsolicited idea in your feedback. 

No unsolicited ideas

We do not accept or consider unsolicited ideas, suggestions, works or other materials, such as ideas for new products, campaigns, processes, materials, artwork, brand names and logos (“unsolicited idea”). By sending us any unsolicited idea, you agree that (a) your unsolicited idea will become Nestlé’s property, without any compensation to you and without any further formality; (b) there is no obligation to review it or to keep it confidential; and (c) Nestlé and its affiliates may use or redistribute the unsolicited idea for any purpose and in any way. Nestlé may already have developed (or may in the future develop) identical or similar ideas or materials or have obtained such ideas or materials from other sources. We are not liable for any similarity with your unsolicited idea. 

Content Moderation, Suspension and Termination

We may, but are not obliged to, monitor, edit, remove or refuse to post any User Content at our sole discretion at any time.

We may immediately and without prior notice remove any of your User Content and/or suspend or terminate your use of this Platform (including your account) if we believe that you have not complied with these Terms.

We may, but are not obliged to, report relevant breaches of these Terms to regulatory and law enforcement bodies.    

Let us know immediately if you have any complaints about any User Content, email: orders@solgar.co.uk  

Copyright Reports

If you believe Content is infringing on your copyright, you can report it to us by filling out “Express a complaint” on this form, providing us the relevant details. Before you submit a report, please consider whether the use is permitted under applicable law. You may also consider resolving the issue without contacting us by contacting the person who shared the Content with you.

Please note that intentionally submitting misleading or fraudulent reports of copyright or trademark infringement may subject you to legal action (including termination of your account) and to liability for damages. 

Links

Links to third-party platforms

This Platform may contain links to third-party platforms (such as websites, social media platforms, mobile apps) (“third-party platforms”). We have no control over such third-party platforms and do not endorse their content. Nestlé is not responsible for the content and practices of such third-party platforms (data processing or other practices). Please read their terms and conditions. Your interaction with these platforms is at your own discretion and risk.

Links to our Platform

You may include a link on your own platform only if you comply with the following conditions: (a) you use the plain text name of this Platform and link to this Platform’s home page (without deep-links); (b) there is no content on your platform which is in violation of these Terms; (c) you do not state or imply any affiliation, endorsement or sponsorship by Nestlé; and (d) you comply with these Terms. We may withdraw any linking permission at any time at our sole discretion. When you link to this Platform, you shall not copy any Content in the servers that you use.

You may not use Nestlé Trademarks or Nestlé’s name, slogans, or any other terms identifying Nestlé or our Brands as a hyperlink button or thumbnail, metatag or any other manner without our prior written consent.

You may not embed or frame the Content or Platform in your platform. 

Fitness and Nutrition Information

The information on this Platform is for your informational purposes only and is not intended for diagnostic or treatment purposes or as medical advice or services. Nestlé is not engaged in providing medical advice or services. You shall consult your health care provider for medical advice or services, for example, prior to commencing a new diet, nutritional supplements or exercise program. Consultation with your health care provider is particularly important if you are under eighteen years old, pregnant, breastfeeding, or have health problems. Never disregard professional medical advice or delay in seeking it because of something you have read on this Platform.

A few Nestlé platforms are clearly directed to medical professionals and the information contained on these platforms is not intended for general audiences. 

Disclaimer

This Platform and the Content are on an “as is” and “as available” basis.

This Platform is a dynamic environment and like all software-based services, it cannot be promised to be free from errors, bugs, or inaccuracies, and may not be available at all times. We are not responsible for maintaining, or for any corrections, updates, or releases of, this Platform or the Content.

We may change or alter this Platform and the Content (in whole or in part) at any time at our sole discretion. We may modify, suspend or withdraw operation of or access to this Platform at any time at our sole discretion on a temporary or permanent basis including for maintenance and other technical reasons.    

We strongly recommend that you verify the suitability and compatibility of your computer system before using this Platform including by implementing measures to protect against security issues (such as installing anti-virus software). If you choose to download or copy anything from this Platform you do so at your own risk. We are not responsible for any damage or virus which could affect your computer system or other property by reason of your access to, use or downloading of anything from this Platform or for any illegal intrusion or intervention in our IT systems. 

We are not responsible for and do not endorse any User Content and you should apply particular caution when using it. Always take specialist advice when needed. Any reliance upon materials on this Platform is at your own risk.

This Platform is not a storage service and you should keep copies of all your User Content.

All warranties and representations express or implied (including regarding the accuracy, merchantability and fitness for a particular purpose, non-infringement, or that this Platform or Content will be free from errors, bugs or virus, uninterrupted, or secure) in relation to any Content and/or arising out of or in connection with access to or use of this Platform are, to the fullest extent permitted by law, excluded from these Terms. 

Limitation of liability

To the fullest extent permitted by law, all liability of Nestlé or any of our affiliates is excluded in respect of any loss or damage, which may arise in connection with the use of or reliance upon any Content and/or arising out of or in connection with access to or use of this Platform.

However, nothing in these Terms excludes or limits our liability in connection with this Platform where it is unlawful to do so. Nothing in these Terms affects your statutory rights as a consumer.

Except where prohibited by law, in no event will we be liable to you for any indirect, consequential, exemplary, special, incidental or punitive damages, costs or losses, including without limitation lost data, lost profits or business interruption.

To the extent permitted by applicable law, you expressly waive all claims against Nestlé, its officers, directors, employees, agents, affiliates, suppliers and providers that may arise from your use or access of this Platform or Content. 

Indemnity

You agree to indemnify Nestlé, its affiliates and their respective officers, directors, agents, consultants, contractors, and employees for any claims, damages, losses and fees (including attorney and other professional fees) attributable to your breach of these Terms or your use of this Platform (including the Content). 

How to contact us

This Platform is operated by Green Snow, Company Registration No: 10397630.  Registered Office: Units 15 - 17 Mortimers Industrial Estate, Romsey Road, Ower, SOUTHAMPTON, Hampshire, SO51 6AF, United Kingdom, acting on behalf of Nestle UK Ltd, Registration No: 00051491. Registered office: Nestle Uk Ltd., Haxby Road, York, England, YO31 8TA. VAT number: 169 562721

If you have any question or comment regarding this Platform, please feel free to contact us: orders@solgar.co.uk 

Local Laws

Content (including our products and services) may not be available or appropriate outside the United Kingdom. If you are accessing this Platform from elsewhere, please visit our local website for products and services available in your location. It is your responsibility to comply with applicable laws. 

General

These Terms constitute the entire agreement between you and Nestlé with respect to this Platform and Content and supersede all other agreements between you and Nestlé with respect to the subject matter of these Terms. If any of the provisions of these Terms are unenforceable, such provisions will be replaced with provisions which best embody the intent of these Terms, and the remainder of these Terms will remain in effect. Any failure or delay by Nestlé in enforcing (in whole or in part) any provision of these Terms will not be interpreted as a waiver of Nestlé’s rights or remedies. These Terms shall not be interpreted or construed to confer any rights or remedies to third parties. 

Governing Law, Dispute resolution

In case you have a complaint, please contact us via contact us page first.

These Terms and any dispute relating to this Platform are exclusively governed by the laws of England and Wales, excluding its conflict of law rules, except that, if you are located in the European Union, the consumer protection regulations of your country of residence which are more advantageous to you will apply. The Vienna Convention on the International Sale of Goods 1980 (CISG) is not applicable.

All disputes, claims and legal proceedings directly or indirectly arising out of or relating to this Platform shall be resolved and exclusively in the competent courts of England. If you are consumer resident in the European Union, you may make a claim relating to this Platform in the competent court of your country of residence. If you are a resident of the EU, we can only bring legal action against you in your country of residence.

 

TERMS OF SALE 

These terms set out the basis upon which Nestle UK Limited. (“Nestlé”) sells goods through our Website (these “Terms of Sale”).

In these Terms of Sale, the terms “we”, “us”, and “our” refer to Nestlé and its affiliates.

Other terms also apply to your use of our Website including our Terms of Use here Terms of Use | Solgar Gold Standard Vitamins & Supplements. Our Privacy Notice applies to any personal data shared on our Website. Find out more here Nestlé Privacy Notice | Nestlé UK & Ireland (nestle.co.uk) . Our Cookies Policies applies to the use of cookies and similar technology on our Website. Find out more here Nestlé Privacy Notice | Nestlé UK & Ireland (nestle.co.uk)]. Separate terms will also apply to contests, sales promotions and other special content which may be made available on our Website from time to time.  

If anything is unclear to you or you wish to discuss these Terms of Sale or anything you buy through our Website please see How to contact us below. We will normally contact you using the e-mail address you provide in your order (your “E-mail Address”) but we may need to call or send an SMS to the telephone number you have provided about your order including where there are problems with payment or delivery.

You can print a copy of these Terms of Sale if needed.   

  1. Our sales contract

1.1         These Terms of Sale govern sales of goods by Nestlé through our Website. By placing an order to buy goods from us through our Website you accept and agree to comply with these Terms of Sale without reservation. Please read them carefully. 

1.2         In order to buy goods through our Website you must be at least 18 years of age. We only deliver through this Website to consumers in the United Kingdom and the Channel Islands. Other restrictions on where we will deliver goods are set out on the Website.

1.3         Sales from the Website are for consumer purchase only and not for commercial resale or other business purposes and we may limit volumes of products sold to each buyer accordingly. Trade enquiries should be made on this form: Here.

1.4         When you place an order through our Website, and our third party payment processor has approved your payment details, we will confirm receipt of your order by sending an acknowledgement to your E-mail Address. Please note that this is only an acknowledgment that we received your order and not an acceptance of your order. We reserve the right at any time after receipt of your order to accept or decline your order.

1.5         When we dispatch your goods, we will send a confirmation to your E-mail Address which will be our acceptance of your order creating a legally binding sales contract between you and Nestlé subject to and in accordance with these Terms of Sale (the “Contract”).

1.6        If we do not accept your order for any reason we will send a message to your E-mail Address. Your order will be cancelled, any payment refunded and there will be no Contract.  

  1. Order details and changes

2.1        The descriptions, prices, availability and other details of our goods will be as set out on our Website at the time you place your order subject always to the following provisions set out below.

2.2        All prices are shown inclusive of VAT. Our delivery charges are payable in addition as also shown on the Website. If your delivery address is outside of the United Kingdom you may have responsibility for the lawful importation of the goods including payment of any additional duties, taxes and charges. We have no responsibility for these. Please check with the authorities in your relevant territory.

2.3        From time to time we may apply promotional prices to products on Our Website. These promotional prices will only apply in the context in which the promotion is given and are subject to the terms of that promotion. To benefit from promotional prices, you must quote the relevant promotion code when You order (where applicable). We may update promotions at any time.

2.4         We try to ensure that the descriptions, prices, availability and other details of our goods published on the Website are as accurate and up-to-date as possible, but our Website is a dynamic environment and sometimes inaccuracies and errors may occur so we will need to double-check when we receive your order. We will send a message to your E-mail Address if the actual details are different from those stated in your order.  Unless you and we agree otherwise your order will be cancelled, with any payment refunded, and there will be no Contract.

2.5         Nestlé may change the prices and other sales details on our Website, including these Terms of Sale, at any time and we may give prior notice to you but do not have to do so. We will not, however, apply the new prices, details or Terms to orders which we have already accepted under a Contract. In the event a product is listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price, and to cancel any Contract that includes a mistake.

2.6         Please note that any images on our Website are for general illustration purposes only and may vary from the actual goods, e.g. colours shown on your screen may not be fully accurate and packaging may change. In addition to online details do please read the labels and other instructions provided with the goods carefully before use.

2.7        You promise that you will provide all details in connection with your order accurately and honestly. If you do not do so we may be unable to accept your order or be delayed in delivering your goods or need to cancel the Contract. We are not responsible for any shipping or fulfillment errors that result from your failure to provide accurate information.     

  1. Payment details

3.1         You promise that any credit or debit card or other payment facilities you use belong to you, and that there are sufficient funds or credit facilities to cover the price of the items you order. You agree to be responsible for all charges incurred by you or through any account you establish on the Website, including all applicable taxes, shipping and handling, and processing charges, if any, associated with purchases.

3.2         The forms of payment we accept through our third party payment processor are set out on the Website and, unless otherwise agreed with us, you must pay at the time you send us your order.  Some forms of payment require authorization and/or involve multiple steps including customer authentication. We and our third party payment processor reserve the right to carry out reasonable checks and obtain appropriate validation of your order details including with third party agencies.

3.3         If the payment process is not completed fully or we or our third party payment processor have concerns regarding any aspect of your order we may suspend or cancel your order or cancel a Contract.  

  1. Subscribe & Save

4.1         "Subscribe and Save" is a subscription service offered by us where we offer a discount off the then current purchase price for the repeat supply and purchase of your order for products. Items which are eligible for Subscribe and Save will be marked accordingly on the relevant product page. The selection of Subscribe and Save products may change from time to time. 

4.2         You need a solgar.co.uk account to register for and purchase through Subscribe and Save. Your subscriptions are personal to you and may not be transferred to a third party. 

4.3         Subscribe and Save items will ship automatically (without any further action required from you) based on the frequency that you select until You cancel. Some subscription and product details (including price, discount and availability) may change over time. Each Subscribe and Save order will be subject to then applicable subscription and product details. 

4.4         By placing your order you are authorising us to charge you, using the payment information provided by you for future orders at the frequency you have selected. If we are unable to charge any payment method you have provided, your subscription may be cancelled. 

4.5         We retain the right to amend the price of the applicable Subscribe and Save Product(s) that you select and the discount applicable to such Subscribe and Save Product(s) at any time. We will provide you with a minimum of 30 days' notice prior to amending the price and/or discount. If you do not agree to any change to the price or discount applicable to the Product(s), you may cancel your Subscribe and Save order in accordance with paragraph 4.5 below. 

4.6         You can pause, reschedule or cancel your subscription to any product, at any time. To update Your subscription, simply log in to your Account and edit your subscription. 

4.7         We will e-mail You no less than three (3) days before we dispatch each of your orders. If any Subscribe and Save product is unavailable on the date it is scheduled to be dispatched to you, we will notify you of the delay and attempt to deliver the order within 2 weeks. If any Subscribe and Save product is no longer available for Subscribe and Save, we may in our discretion cancel your subscription or change it to a suitable alternative. You will be notified of such cancellation or change via email. If you do not wish to continue with your subscription for a replacement product, you may cancel your subscription as set out in paragraph 4.6 above. 

4.8         Your cancellation rights set out in paragraph 6 (Cancellations) will apply to Products purchased using Subscribe and Save. 

4.9         We retain the right to cancel your subscriptions at any time. If your subscription is cancelled, you will be notified via email and you will only be charged for products that have already been dispatched to you. 

4.10      If you have any questions about your subscription, contact us at support@solgar.co.uk.

  1. Delivery

5.1         We will deliver your goods to the address you give us for delivery at the time you make your order. We will always try to deliver your goods within our estimated delivery times Shipping and Delivery | Solgar Gold Standard Vitamins & Supplements but actual delivery times are sometimes outside of our control. So any dates we give you for delivery are approximate only. Please treat them as such. We cannot be responsible for any loss or disappointment caused by delays. If we fail to deliver within the estimated delivery time, and you and we do not agree an extension, you may cancel your Contract, with any payment refunded, by contacting us at  orders@solgar.co.uk. 

5.2         We normally deliver all items in a multiple product order together but we may split your order into separate deliveries or combine orders to be delivered to the same address if that allows us to deal with your order more efficiently and effectively.

5.3         You will become the owner of the goods you have ordered once they have been delivered to your specified delivery address provided that your payment has been authorized and cleared. In any event, once the goods have been delivered to your delivery address they will become your responsibility and we no longer have any responsibility for taking care of the goods from that point.

5.4         If, after failed delivery of the goods to your specified delivery address, you and we are unable to rearrange delivery (or arrange for you to collect the goods from another location), after we have made reasonable efforts to do so, then we may cancel your Contract, with any payment refunded.

5.5         Without prejudice to your rights under Cancellation below, if your cleared payment is not received (or reversed) but you have received the goods, you must pay for them or return them in accordance with our reasonable instructions, without damage and at your own expense.

5.6         Unless you and we specifically agree otherwise, the delivery deadline for the goods is not an essential term of the Contract. 

5.7         For security reasons we may not be able to process any order for which a non-private residential delivery address is provided. 

  1. Cancellation

6.1         You have the right to cancel your Contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire (or a third party other than the carrier and indicated by you acquires) physical possession of the goods or if you have ordered multiple goods and we have delivered them separately, the last good.

6.2         To exercise the right to cancel, you must inform us via email: orders@solgar.co.uk of your decision to cancel your Contract by a clear statement (e.g. by a letter sent by post, or e-mail). You may use the model cancellation form below, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send the communication concerning your right to cancel before the cancellation period has expired.

6.3         EFFECTS OF CANCELLATION: If you cancel your Contract as set out above, we will reimburse to you all payment received from you, including the cost of delivery. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you (see 5.4 below). We will make the reimbursement without undue delay and not later than: (a) 14 days after the day we receive back from you any goods supplied; or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods; or (c) if there were no goods supplied 14 days after the day on which we are informed about your decision to cancel your Contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. You shall send back the goods or hand them over to us at Solgar c/o Green Snow Ltd, Unit 15-17 Mortimers Industrial Estate, Southampton, SO516AF without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this Contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Please note that you will have to bear the direct cost of returning the goods.

6.4        You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods (e.g. by examining them only as you would in a shop).

6.5         Model cancellation form:

To [        ]

I/We[*] hereby give notice that I/we[*] cancel my/our contract of sale of the following goods, [*]

Ordered on [*]/received on, [*]

Name  of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

6.6       In addition to the right to cancel above, and your rights in respect of defective goods below, you may return any goods to us at Solgar c/o Green Snow Ltd, Unit 15-17 Mortimers Industrial Estate, Southampton, SO516AF within a reasonable period after they were delivered to you if they were damaged in transit or because they were not the goods you ordered and we will refund the price and any delivery charges for them, and the reasonable costs of returning them to us. If you do return any goods we may examine them to check whether they were so damaged or sent in error.

6.7         Without any limitation of your above rights, it will help us to process all your returns more quickly if you do so within their original packaging, with any delivery documentation and a brief written explanation of the reason for the return. We also recommend that returns should be sent by recorded delivery post.

6.8         If you have any questions about delivery, cancellation rights or refunds please contact us at orders@solgar.co.uk You could contact a consumer affairs adviser or lawyer for more information about you rights.

  1. SMS Marketing

7.1         By consenting to Solgar’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

7.2        If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

7.3         For any questions, please text HELP to the number you received the messages from.

7.4        We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

7.5        To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

7.6        Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

8            Warranty and liability

8.1         We are under a legal duty to supply to you goods that are in conformity with our Contract with you.

8.2         In addition to your rights under Cancellation above: (a) if your goods prove to be defective or faulty within 30 days of delivery to you please return the goods to us at Solgar c/o Green Snow Ltd, Unit 15-17 Mortimers Industrial Estate, Southampton, SO516AF and we will refund the price and any delivery charges for them, and the reasonable costs of returning them to us; (b) if your goods prove to be defective or faulty within 6 months of delivery please return the goods to us and if they can't be repaired or replaced, we will refund the price and any delivery charges for them, and the reasonable costs of returning them to us; (c) if your goods do not last a reasonable period within the relevant statutory limitation period you may be entitled to some money back. If you do return any goods we may examine them to check whether they were so damaged or sent in error.

8.3      If you have any questions about defective or faulty goods please contact us at orders@solgar.co.uk. You could contact a consumer affairs adviser or lawyer for more information about your rights.

8.4         As we only sell to consumers we shall not in any event be liable to you or anyone else in relation to our Contracts or sales of goods through our Website for business-related loss, damage or costs such as lost data, lost profits or business interruption.

8.5         We shall have no liability for loss, damage or costs in relation to our Contracts or sales of goods through our Website attributed to: (a) your own fault or mistake; (b) a third party unconnected with our own performance; or (c) any other events which are outside our or our suppliers' control even if we or they have taken reasonable care.

8.6         We do not however limit or exclude warranties or our liability to you or anyone else in relation to our Contracts or sales of goods through our Website where this is prohibited by law including for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation or to the extent such limitation or exclusion is prohibited by law or conflicts with any warranty or guaranty expressly given to consumers in writing on the packaging of an item sold to you.

  1. General

9.1       If you breach any of these Terms of Sale and Nestlé does not take any action against you, we may still take action against you later or if you breach the same Term on another occasion or if you breach a different Term.

9.2         If any provision of these Terms of Sale (for any reason) is held to be unenforceable, illegal or invalid in some way, the unenforceable, illegal or invalid provision will not affect the remainder of these Terms of Sale and they will continue in full force and effect.

9.3         We intend to rely upon the written terms set out in these Terms of Sale (as may be amended in accordance with 2.4 above) as the entire understanding between us relating to any Contract.  If you and we agree any other changes, those changes will only be effective between you and us if they are confirmed in writing.  That way we can avoid any problems surrounding what we or you are expected to do in relation to your order. 

9.4         Only you or Nestlé have the right to enforce any provision under these Terms of Sale.

9.5         We may transfer our rights and obligations under these Terms of Sale to another organisation, and we will always notify you in writing if this transfer materially changes a Contract, but this will not affect your rights or our obligations under these Terms of Sale. We will wherever possible provide you with prior notice of this. 

9.6         These Terms of Sale and the sale of goods are governed by English law and you and Nestlé agree to submit to the non-exclusive jurisdiction of the Courts of England and Wales. This means that if you or we are able to bring a legal action relating to these Terms of Sale we can do this in a court located in England and Wales, but you or we may also bring an action in another country if this is accepted by its courts.

9.7        If you are not happy with the way Nestlé deals with any disagreement then you and we may agree to refer the matter to mediation but you and we are not restricted from bringing court proceedings. If you would like to bring a matter to our attention, please complete our web form: Here Nestlé is not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board or scheme.

 

LOYALTY & REFERRAL PROGRAMME TERMS

These terms set out the basis upon which Nestle UK Limited (“Solgar”) offers the Solgar Rewards Loyalty Scheme and the Refer a Friend Scheme.

In these terms, the terms “we”, “us”, and “our” refer to Solgar and its affiliates.

Other terms also apply to your use of our Website including our Terms of Sale, Terms of Use; Our Privacy Notice applies to any personal data shared on our Website. Find out more Nestlé Privacy Notice | Nestlé UK & Ireland (nestle.co.uk

  1. Solgar Rewards Loyalty Scheme
    • You must be over 18 and resident in the United Kingdom to join the Solgar Rewards Loyalty Scheme. No corporate or business use is permitted. We may terminate your account and withdraw your rewards at any time if we feel you are in breach of these terms.
    • Solgar reward points are acquired via the methods laid out on our Rewards Page. We have the right to amend and update rewards, points earned, eligibility criteria and spend thresholds at any time without notice.
    • Users must create an account to redeem reward points. Only one account per person. If you don't already have an account. Click here: https://solgar.co.uk/account/register to Register. You will need to provide your name and a valid email address to create an account. It is your responsibility to ensure that your personal details are kept up to date and Solgar will not be responsible for any lost, delayed or undeliverable communication if you fail to do so.
    • Users that are signed up to the Solgar rewards scheme can see their point balance on the Solgar Rewards Page.
    • Reward points earned are only redeemable on the Solgar UK (solgar.co.uk) site.
    • Reward points expire 1 year after being earned if they are not redeemed.
    • A reward discount cannot be used in conjunction with another discount code or on bundled products. No cash alternative.
    • Points cannot be transferred to another account.
    • A customer will be notified by email when they reach the next rewards tier.
    • If a qualifying purchase is subsequently refunded or cancelled, the points awarded will be deducted from the points balance according to the level at which the points were earned.
    • Any points redeemed as a credit against a qualifying order that is subsequently cancelled or refunded will be reissued to the account.
    • We hold the right to close the rewards & loyalty scheme at any time. In this scenario, we will give you a 7-day notice period to redeem your points. Any remaining points at the closure date will be lost. No gift cards, store credit or anything of monetary value will be attributed in place of leftover points.
    • Solgar reserves the right to vary all elements of the rewards scheme at any time without notice.
    • Only verified reviews written by customers who purchased the product will get points when using the 'leave a review' earner.
    • Any shipping discounts redeemed from our Rewards scheme cannot be used on recurring subscription orders.
  2. Refer a Friend
    • To refer a friend, users must already be registered to the Solgar loyalty scheme. Join here: https://solgar.co.uk/account/register
    • You can refer friends by email, social media, WhatsApp, or copy the link to share another way. Once your friend completes a purchase, over £20 using your unique referral, you'll receive 100 points (£10 in points), and your friend will receive £10 off on their first order. Link to join https://solgar.co.uk/pages/rewards
    • Only friends and family: you must only refer close friends and family.
    • Ask their permission first: please don’t spam. Before submitting the referral to your friend or family member, you must ensure you have obtained their consent to receiving this type of marketing communication. Sending emails to people without consent is considered spam.
    • Subject to these terms, a referrer will receive 100 Solgar reward points (equal to £10) only when the referred email address makes a purchase over £20. You will not receive any points if they do not make a purchase. We will not discuss your friend’s orders or account with you.
    • The referred can only redeem their £10 off on orders over £20.
    • We encourage fair usage of this referral programme and so a referrer may not earn more than: (i) 10 referrals within any 24-hour period; (ii) 30 referrals within a rolling 12-month period; or (iii) £1500 GBP of reward value within a rolling 12-month period. A referrer should not expect their referred friends to be given rewards automatically if they are referring more frequently than 10 friends within any 24-hour period.
    • The referrer will be notified via email when they have received a referral credit. It may take up to 7 days for your reward to be credited to your account once the referred email has made a purchase.
    • Referral rewards cannot be combined with discount codes. No cash alternative.
    • If you do not comply with these terms, you could lose your bonus and you will be excluded from participating in the Solgar Referral Programme in future.
    • Solgar reserves the right to refuse the issue of a referral reward to a referred friend of referrer at any time.
    • Solgar reserves the right to vary all elements of the referral scheme at any time without notice.
  3. Warranty and Liability
    • Solgar shall have no liability for any delay and/or failure to perform an obligation to the intended recipient of a reward, including those that are caused by: (a) technical problems of any kind which may prevent the awarding of a reward; (b) any loss or damage arising in connection with the allocation of a reward; (c) any act or omission of any third party; (d) any other events beyond Solgar’s reasonable control that may cause the allocation or awarding of rewards to be disrupted or corrupted. Nothing in these terms shall limit Solgar’s responsibility for death or personal injury caused by its negligence.

 

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