Frequently Asked Questions

Thanks for visiting our FAQ page, this is where you will find answers to our most asked questions..

Delivery

What should I do if my order hasn't been delivered yet?

  1. Check the delivery date - You can find your estimated delivery window in your Order Despatch email – please allow until the end of the day on this date for your order to reach you. You should expect your order to arrive in the number of working days suggested, after you receive the despatch notification.
  2. Track the order online - If you selected a tracked service when you placed your order, you'll be able to track the progress of your delivery through the postal/courier system. Any tracking information will have been sent to you in your shipping confirmation. If you did not select a tracked service, your order is not trackable.
  3. Contact us - If your estimated delivery date has passed and you have not received your order, please get in touch with our Customer Services Team who can help you further.

We won't be able to provide you with additional information until this date has passed.  

 

Please note - Due to Covid-19, many shipping services are impacted and delays should be expected.

We use Royal Mail or DPD to make sure our customers are receiving their orders when they expect them. We allocate the delivery partner based on the delivery method selected and the value of your order. 

 

Free standard delivery over £40

  • £3.95 - Standard - Delivered within 3-5 business days via Royal Mail
  • £5.95 - Express Tracked - Delivered within 1-2 business days via courier*

*Express delivery is NOT guaranteed to the following postcodes and areas – most of the Scottish Highlands, any remote areas, including nearly all AB, IV, KW, LA, PA, PH, BT, CA18 - CA27, HS1 - HS9, IM, TR21 - TR25, ZE postcodes.

 

Currently, Solgar.co.uk only ships to the UK.

We hope to offer international shipping again in the near future.

Subscriptions

Our "Subscribe & Save" subscription service ensures you will never run out of your chosen supplements and for your loyalty, we offer 15% off when you subscribe. 

Complete Flexibility

Simply subscribe to your favourite Solgar supplements and choose how regularly you would like to receive them. You can choose a different frequency for each product if you’d like, or schedule to receive them at the same time each month. You can pause, reschedule or cancel your subscription to any product, at any time, from any device.  

You can manage your subscription, by logging into your account here and clicking the "Manage Subscriptions" tab from the top left-hand menu.

Real time notifications

We will let you know we are going to ship your next order three days before each delivery making it easy for you to keep track of the products you’ll receive and when you’ll receive them. 

You can manage your subscription, by logging into your account here and clicking the "Manage Subscriptions" tab from your account page. 

You can manage your delivery schedule, order frequency and individual subscriptions, as well as update your billing information and view your purchase history. 

You can also reactivate cancelled subscriptions if you wish to.

If you have forgotten your password, please use the "Forgotten password" link on the account login page and follow the instructions.

If you do not have an account, you can request an account creation invite by clicking here and following the instructions.
 

Please log into your account here and then follow these instructions:

Once logged in, you will need to:

  • click the "Manage Subscriptions" tab
    • then click on the "Manage this subscription" button found under the product title of  the subscription that you wish to cancel 
    • and then select " 🗑 Cancel Subscription".
  • On the following page, you will be prompted to choose a cancellation reason. Select the cancellation reason that closely matches your reason for cancelling and Click "Cancel my subscription" to complete cancellation.
  • Your subscription will be cancelled from that point.
  • If it has already been despatched, you will need to return it to us for a refund.

If you have forgotten your password, please use the "Forgotten password" link on the account login page and follow the instructions.

You will have been sent an account creation invite following your subscription, but if you have not set an account up, you can request another account creation invite by clicking here and following the instructions.

If you contact us to cancel your subscription for you, we will do our best to stop the despatch, but cannot guarantee this, cancellations can take up to 24hrs to action. Your subscription will be cancelled from the next scheduled delivery date.

If you cancel your subscription after you have been notified your order has been despatched, you will have to return it to us. We will do our best to stop the despatch, but cannot guarantee this. Your subscription will be cancelled from the next scheduled delivery date. 

Should you wish to cancel or manage your subscription, you can do so by logging into your account here and then follow these instructions:

  • Please log into your account here and then follow these instructions:

    Once logged in, you will need to:

    • click the "Manage Subscriptions" tab
      • then click on the "Manage this subscription" button found under the product title of  the subscription that you wish to cancel 
      • and then select " 🗑 Cancel Subscription".
    • On the following page, you will be prompted to choose a cancellation reason. Select the cancellation reason that closely matches your reason for cancelling and Click "Cancel my subscription" to complete cancellation.
    • Your subscription will be cancelled from that point.
    • If it has already been despatched, you will need to return it to us for a refund.

    If you have forgotten your password, please use the "Forgotten password" link on the account login page and follow the instructions.

    You will have been sent an account creation invite following your subscription, but if you have not set an account up, you can request another account creation invite by clicking here and following the instructions.

    If you contact us to cancel your subscription for you, we will do our best to stop the despatch, but cannot guarantee this, cancellations can take up to 24hrs to action. Your subscription will be cancelled from the next scheduled delivery date.

    If you cancel your subscription after you have been notified your order has been despatched, you will have to return it to us. We will do our best to stop the despatch, but cannot guarantee this. Your subscription will be cancelled from the next scheduled delivery date. 

You can add a new product to an existing subscription very easily by logging into your account here and clicking the "Manage Subscriptions" link on your account page.

Below your current subscription, you'll see a list of other Solgar Vitamins & Supplements "you may like or browse all products"  use the "Add" button on the product you wish to add and then choose your delivery frequency and select "Add to order"