Cancellation policy

Subscribe & Save

4.1         "Subscribe and Save" is a subscription service offered by us where we offer a discount off the then current purchase price for the repeat supply and purchase of your order for products. Items which are eligible for Subscribe and Save will be marked accordingly on the relevant product page. The selection of Subscribe and Save products may change from time to time. 

4.2         You need a solgar.co.uk account to register for and purchase through Subscribe and Save. Your subscriptions are personal to you and may not be transferred to a third party. 

4.3         Subscribe and Save items will ship automatically (without any further action required from you) based on the frequency that you select until You cancel. Some subscription and product details (including price, discount and availability) may change over time. Each Subscribe and Save order will be subject to then applicable subscription and product details. 

4.4         By placing your order you are authorising us to charge you, using the payment information provided by you for future orders at the frequency you have selected. If we are unable to charge any payment method you have provided, your subscription may be cancelled. 

4.5         We retain the right to amend the price of the applicable Subscribe and Save Product(s) that you select and the discount applicable to such Subscribe and Save Product(s) at any time. We will provide you with a minimum of 30 days' notice prior to amending the price and/or discount. If you do not agree to any change to the price or discount applicable to the Product(s), you may cancel your Subscribe and Save order in accordance with paragraph 4.5 below. 

4.6         You can pause, reschedule or cancel your subscription to any product, at any time. To update Your subscription, simply log in to your Account and edit your subscription. 

4.7         We will e-mail You no less than three (3) days before we dispatch each of your orders. If any Subscribe and Save product is unavailable on the date it is scheduled to be dispatched to you, we will notify you of the delay and attempt to deliver the order within 2 weeks. If any Subscribe and Save product is no longer available for Subscribe and Save, we may in our discretion cancel your subscription or change it to a suitable alternative. You will be notified of such cancellation or change via email. If you do not wish to continue with your subscription for a replacement product, you may cancel your subscription as set out in paragraph 4.6 above. 

4.8         Your cancellation rights set out in paragraph 6 (Cancellations) will apply to Products purchased using Subscribe and Save. 

4.9         We retain the right to cancel your subscriptions at any time. If your subscription is cancelled, you will be notified via email and you will only be charged for products that have already been dispatched to you. 

4.10      If you have any questions about your subscription, contact us at support@solgar.co.uk.